“Best Practice”. Wahrheit oder Mythos?
“Every IT organization should act as a service provider”. Truth or myth?
Zdenek Kvapil and Jonathan Boyd will share some provoking ideas. Best practice collections like ITIL or COBIT are built on the axiom, that service provisioning is the best known management model. Thus everybody should adhere “Best Practice. Nevertheless human knowledge evolves and is not static. Digital transformation is changing paradigm on traditional management practices. Imagine 2028. Will we learn about ITIL 6 and COBIT 2028 or should we expect completely different ways of thinking and practicing service management?
Presentation and discussion will be in English.
6.12.2018, 18:00, at the ITSM Partner office in Vienna.